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All New Pipes
Return Policy
It is our policy to offer only the best-quality products and merchandise, but we understand that sometimes returns are needed. Excepting the extenuating circumstances described below, if you are not completely satisfied with your order, you may return most merchandise for a refund within 30 days of purchase. Simply email us to get started.
ATTN: Returns
3750 Ralph Ellis Blvd
Loris, SC 29569
Standard Return Policy Exceptions
Pipe Returns / Refunds
A pipe may be returned for any reason within 30 days of purchase, provided it hasn't been smoked. Pipes are warrantied, by us, for one year to be free of defects. If you experience a "burn-out" during this time period, please email us to arrange a return. We will offer you a refund, or an exchange, at our discretion. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping the pipe, etc.
Tobacco Returns / Refunds
We will accept returns on tinned pipe tobacco only in limited circumstances, including when the tobacco you received is not the tobacco you ordered, or in cases where there is a physical problem with the tobacco itself, such as mold. We may accept discretionary returns on tinned tobacco only if the tobacco has been unopened. In these instances, please email us to arrange a return. We will offer you a refund or an exchange, at your discretion. We do not accept returns on bulk tobacco unless there is a physical problem with the tobacco.
Used Lighter Returns / Refunds
Returns for unused lighters are accepted within our standard 30-day return policy; if the returned lighter has been used, we may still accept the return depending on the condition of the returned product. Used lighters must first pass our warranty maintenance program before qualifying for a return. If a repairable defect is found during the warranty maintenance process, the lighter will be repaired by a brand-authorized repair agent; if any found defects cannot be repaired, we will offer a replacement lighter.
Freight Damage
If damage happens to your items on their way to you, please refuse your order, indicate "damaged" on the delivery receipt, and call us immediately so we can start working on replacing your order. We will take all steps necessary to ensure that you have your replacement product as soon as possible.
International Returns Marked "Refused" or "Unclaimed"
If you refuse to pay your local duty or tax, and the carrier bills Smokingpipes.com for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." We reserve the right to charge a 10% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.
International Return Addendum — Effective 11/21/25
To streamline the return process for international returns, we ask that customers outside of the United States first contact our Customer Service team before initiating any return. Once a return is authorized, it is the customer's responsibility to declare the returned package as "returned goods." Any duties assessed on improperly declared returns will be deducted from any refund issued; if duties assessed on a returned package exceed the subtotal of the returned order, we will refuse the returned package, and no refund will be issued.
Please Note: We reserve the right to refuse refunds for damaged or unsalable merchandise if you refuse the package or the package is refused by customs. We reserve the right to charge a restocking fee on all other international returns where we consider the reason for return to be outside of the normal course of business.